Terms & Conditions of Booking

Please read these conditions carefully as they act as your Agreement of Booking. All reservation requests are considered to be an acceptance of these conditions.

CONTRACT

When you make a booking with us you enter into a contract for which the following terms & conditions apply.

BOOKINGS

The booking will be accepted and the contract will apply when we issue an email to you confirming your booking. You may make a booking by contacting us directly by telephone on 07722 021891, or sending an email to info@galtresretreatlodges.co.uk. Bookings must be made by persons over 18 years old.

This agreement is made on the basis that the property is to be occupied by you for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions) and that you acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

PAYMENTS & REFUNDS

We do not accept payment by credit & debit cards or cheques. In order to keep the accommodation costs as low as possible, all payments must be made by bank transfer, account details will be in your booking confirmation email.

Once we have confirmed the booking to you a minimum administration fee of £25.00 is payable for all changes to the booking.

Bookings made within 60 days of your holiday start date must be paid for in full.

Upon payment of the deposit, you will remain liable for the full holiday rental when due if this has not already been paid.

For a booking made more than 60 days before your check-in date, a deposit of 25% of the total rate is payable with the remaining balance being due a minimum of 60 days prior to your check-in date.

We will send you a reminder by email for you to pay the remaining balance 64 days prior to your scheduled check-in date. If payment of the balance is not made by 60 days before the check-in date we reserve the right to cancel the reservation & retain the deposit.

CANCELLATION

If you should need to cancel the booking for any reason you must notify us in writing via the email address stated in these Booking conditions.

If you should cancel more than 60 days before your arrival, you will be refunded your deposit in full. Should you cancel between 60 days and 30 days before your arrival date, you will be liable for 50% of the full booking value. Cancellations inside 30 days will be liable for 100% of the booking value and we reserve the right to keep the full balance.

Should you wish to cut short your holiday before the end of the rental period no refund shall be given for the period of time during your rental period where you do not occupy the property.

RENTAL PERIOD

The rental period commences, unless otherwise notified, at 4:00pm on the day of arrival and terminates at 10:00am on the day of departure. We ask our guests to adhere to the arrival and departure times to give our cleaning team adequate time to prepare and clean the lodge between guests. Early arrival or late departure will be subject to an additional charge of £50.

USE OF PROPERTY

You agree that the number of people staying in one of our lodges will not exceed 4 persons. Full details of each guest must be provided at the time of booking.

You agree that our lodges will be used for personal and domestic purposes only. You shall not use the property for any commercial purpose. We reserve the right to terminate without notice and without refund for a breach of this condition.

You agree that our lodges will not be used for any activity or in such a way as to cause a nuisance or annoyance to neighbours of the property.

CARE OF PROPERTY

You and all members of your party agree to keep our lodges and their contents in the same condition and repair as found on your arrival. You acknowledge that you are liable to pay for all property damage to, at, or in the property during your stay which was directly or indirectly caused by your action or inaction.

If either you or any of your party by act or omission cause damage to our lodges and or their contents, you agree to pay us upon written demand any reasonable costs incurred in making good any such loss or damage. If you do not report property damage to us which can be demonstrated to have been caused during your stay, then it will be assumed that the property damage was caused by you and you accept liability for the damage.

You agree to compensate us for any fees or charges that may become payable, including compensation to occupiers of neighbouring premises caused by your actions or failure to fulfil any of the obligations in this Agreement.

The lodge may only be used for purposes permitted under this agreement. Any appliance, fixtures and fittings must be operated in accordance with provided instructions and in a reasonable and careful manner.

There is a strict policy against parties, hen parties or stag parties in or at the lodge.

Please note you will not be charged for a minor breakage, such as a broken glass or cup. However, charges will be made for any damage to the property or its contents or if any additional cleaning costs are incurred. Please note that fake tan, hair dyes & henna products are not permitted to be used in our lodges and any costs associated with extra cleaning/replacement by any of these will be chargeable.

You must ensure that our lodge is left in a reasonable, clean and tidy state on your departure. We may charge you for the cost of any additional cleaning should this be deemed necessary.

SECURITY AND ACCESS

You will be provided with one key for the lodge, which is held in a wall-mounted key safe by the main door. You will be given the access code in your confirmation email. This key must be returned to the key safe on the departure date and the numerical “tumblers” must be scrambled. To minimise the risk of losing the key, we recommend that guests leave the key in the key safe each time that they leave the lodge. If you lose the key or lock yourself out of one of our lodges, you will be liable for the cost of the emergency call out and/or replacement key.

There are no indoor or outdoor surveillance cameras in our lodges.

Smart home devices such as TVs and voice assistants are permitted in our lodges.

ResiAIR™ is installed in our lodges. This WiFi device monitors energy, heating, lighting, noise, sound levels, occupancy, temperature, humidity and indoor air quality in the lodges.

SMOKING

You or your party are not permitted to smoke or vape in any part of the lodge. If it is evident that smoking/vaping has occurred during your stay, you may be required to vacate the lodge and forfeit the remainder of your holiday. At the departure date no sign of smoking/vaping shall be evident at the property, otherwise a charge may be made to rectify the issue caused by the effects of members of your party smoking/vaping up to and including liability for the cost of cancelling all or part of any subsequent bookings if the lodge has been rendered uninhabitable.

PETS

Fieldview Lodge. One small to medium size dog is permitted in this lodge.

Linden Lodge. Pets are NOT allowed in Linden Lodge.

COTS & HIGH CHAIRS

A travel cot and high chair is available for your use in Fieldview Lodge only, bedding & linen must be provided by you.

BED LINEN & TOWELS

Clean bed linen will be provided at the start of your stay. No change of bed linen will be provided except where the duration of the rental is for two full weeks or longer in which case a weekly change of bed linen will be provided. One bath sheet is provided for you and each member of your party plus one hand towel per bathroom and one tea towel. A charge will be made in respect of each towel lost or damaged.

RUBBISH & RECYCLING

You are required to put refuse/recycling in the appropriate place to await collection in accordance with the instructions provided by us.

WIFI

Our lodges include Wifi for our guests. However, no warranty is given as to the speed of the Wifi service nor its reliability. The Wifi service is provided with the expectation that speeds/data allowance may be limited, and no compensation will be given as a consequence of slow speeds/over consumption of data usage. Wifi may not be available at all times and is provided for pleasure and not business purposes. Bookings cannot be accepted if they are reliant on the provision of uninterrupted and unlimited provision of Wifi.

ACCESS

You or your party must allow us or our representative access to the holiday lodge at all reasonable times and in the case of emergency at all times with or without you or your party being present. This is to enable maintenance work to be carried out, visits to allow us to comply with all relevant statutory requirements. We, or our representative shall be allowed access to the property at any reasonable time during any holiday occupancy.

PERSONAL BELONGINGS/LOST PROPERTY

We do not accept any liability in relation to any damage to, or loss of your personal property and belongings except where such damage or loss is caused by the negligence of us. It is your responsibility to ensure that you have adequate holiday cover. Lost property will be held for a period of 7 days from the departure date. Items will be returned to you if requested & you will be asked to cover the cost of postage & packing. Please note that all items will be posted in line with our standard postal days and we cannot guarantee any special postal requests. We do not accept responsibility for the safe carriage of any items returned.

HEALTH & SAFETY

For your safety it is important that you read and adhere to the important information provided within our lodges. This information includes; Fire Safety Notices and evacuation procedures as well as other information regarding appliances. We ensure that the lodge is reasonably safe for the purpose of our customers’ needs however each customer has a duty of care to take care of his or her own safety. Please ensure that you use the facilities safely & responsibly.

COMPLAINTS PROCEDURE

We always do everything we can to ensure our guests have a fantastic stay, but we know that from time to time things do go wrong.

Here’s what to do if you need to make a complaint:

If there is something wrong with your accommodation or your stay please contact us on 07722 021891 straight away so that we can do our best to put things right. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns.

If your stay is over and you’re still unhappy, within 5 working days of your departure date please write to us via email to info@galtresretreatlodges.co.uk. The email must be completed/written by the lead guest that made the booking. Please give specific details of your complaint and photographs where applicable. Please be sure to include your full name and also include your daytime and evening phone numbers.

We will investigate the complaint fully and will look to resolve the complaint within 7 working days of receiving your email. All resolutions will be confirmed in writing via email, and any refunds that are agreed will be paid within 14 days of the decision being made. This does not include clearing days for the bank system.

Under no circumstances will compensation be made for complaints raised after the holiday has ended if you have not informed us of your complaint, nor given us the opportunity to resolve the issue during your stay.

Once we have responded to your complaint with the outcome, you have 14 days to respond, after this time we will consider this complaint closed. Any response given after 14 days will be void.

LIABILITY & COMPENSATION

You acknowledge that you are liable for all costs associated with damage (subject to “CARE OF PROPERTY above) to, at, or in the lodge during your stay which was directly or indirectly caused by your action or inaction.

You acknowledge that you are liable for the full reservation amount owed and any cancellation or refund is subject to our cancellation terms.

You agree to use the lodge only as permitted in this agreement and always in a reasonable and responsible manner.

You take full responsibility for the behaviour of any person you have permitted to enter the lodge.

You agree to act as soon as you become aware of any property damage or problem to minimise its effects and prevent it becoming worse or causing nuisance to the occupier of any neighbouring premises.

Wherever possible you will take a photographic record of the property at the start and the end of your stay. If you choose not to do this you acknowledge that it will be hard for you to prove that you did not cause the damage.

You will take steps to ensure the security of the lodge.

You will take care to avoid blocking or causing damage to drains or sanitary appliances.

You will keep the lodge appropriately and safely ventilated to ensure that there is no build-up of damp or moisture or of cooking smells, smoke, or grease.

All obligations on you in respect of the lodge apply equally in relation to any access, parking, or right of way associated with the lodge.

You acknowledge that the cost of rectifying property damage will be determined at our discretion.

We cannot accept responsibility or pay compensation for failure to perform any of our obligations if such failure results from events, circumstances or causes beyond our reasonable control, such as breakdown of appliances, plumbing or wiring, loss of internet access, neighbouring building works, interruption of utility services or invasion by pests. We shall have no liability for any death or personal injury unless this results from the negligence of us.

Please read these conditions carefully. All reservation requests are considered to be an acceptance of these conditions.

This Agreement sets out the terms on which we provide services in respect of a booking.

To the extent this Agreement is signed by an agent or representative, it is deemed to also bind each and every guest, and that all guests have expressly agreed to the terms in this Agreement.

You agree that we may pass on information to third parties in connection with the Booking.

GENERAL

Any notices required under this agreement will be deemed served if sent by email to you, provided that no such notification of non-delivery is received, and the notice will be deemed served eight hours after sending of the email.

The unenforceability or invalidity of any clause in this Agreement shall not have an impact on the enforceability or validity of any other clause.

This agreement is governed by and construed in accordance with the laws of England and Wales. We and you agree to submit to the exclusive jurisdiction of the English courts.

Telephone: 07722 021891

Email: info@galtresretreatlodges.co.uk